Contact details for Aman Bank services
Documents and dedicated emails and phone numbers to contact for Aman Bank services

Customer Care

For all customer inquiries customercare@amanbank.ly

To change your phone number, complete phone number modification form.

Terms of opening an account.

Online Account Opening Application Form.

Acknowledgment and undertaking of exchange rate tax
 

Card Services

Block or renew your card:

Card.capture@amanbank.ly

Cardrenew@amanbank.ly

You have to send a picture where you are holding your passport, Dollar Currency Purchase Form and be sure to make a yes in the box (Do you want to renew your card) located in the middle of the form and a demand stating the purpose.

Prepaid Cards requests:

master.net@amanbank.ly

Card Request Form to receive card by post.

FCBL and card renew form.

Phone number to activate cards:

00218925982147

Phone numbers for card problems:

00218922369801

00218925969702

Money Transfers and Payments

Western Union money transfer form

Money Transfer form

Phone number to add a local beneficiary: 00218942192231

Aman Pay QR Amanpayqr@amanbank.ly

Aman Mobile

Aman Mobile subscription form for individuals

Aman Mobile subscription form for companies

Aman mobile service Phone Number:

00218910011848

 

Corporate

Opening letter of credits LC@amanbank.ly

Letter of Credit Form

Know Your Customer "KYC" Form submitted by the Central Bank of Libya when opening an account for companies, to submit an application for treatment and study outside Libya.

Current account opening form.

Other

External Operations Department Phone number: 00218945515491

Email to accept Selfie: Delayed.minha@amanbank.ly

You have to send a Selfie/ Family register certificate/ Dollar Currency Purchase Form

Chargeback inquiries: Chargeback@amanbank.ly

You have to send full name/Account number/Chargeback/Card type Visa or Master

Email to open specific accounts for the 10000-dollar allowance for people outside of Libya: Fclyd@amanbank.ly

You have to contact them, fill the requested forms and then stamp them at the embassy.

Email to open specific accounts for the 500-dollar allowance: FCBL@amanbank.ly

Email for the new born Rakemwatani@amanbank.ly

 

 

Our customers

لماذا نحن؟

Wissam Mustafa - Customer
“For me, Aman Mobile is like having a bank in my pocket. I use it every day, and thanks to all the services it gives me, I rarely have to visit a branch.”
Wissam Mustafa
Doctor
Yahya Ezzeddine - Aman Bank Customer
“The Aman Mobile application is really sleek and easy to use. Wherever I am in the world I can view my balance, transfer money, activate my cards and do just about anything.”
Yahya Ezzeddine
Businessman
Anwaar Mhamad Emjahed - Aman Bank Customer
“Having a bank account gave me the opportunity to get many other accounts in parallel under the legitimacy of my basic account. You can get per example a shopping and purchasing account, you can also open other accounts and move between them with ease and simplicity.”
Anwaar Mhamad Emjahed
Housewife
Hend SAEID ALMAATUK
“Aman Online Banking provided by Aman Bank is one of the latest banking services I have seen today, as I had previously a current account, then when the bank began accepting foreign exchange purchases in US dollars. I never needed to go to the bank to apply, but I opened FCY account then I transferred money from my account to the account of my son outside Libya. I always used the Online Banking to get the details of the transfer, of my account’s balance, etc.
My experience was positive and I'll be happy to refer others to your bank. Thank you.”
Hend SAEID ALMAATUK
Entrepreneur
Akram Almabruk
“One of the main requirements of today's trading is accepting all types of payments available to customers, such as cash payment, bank cards, E-services and others.
As a Merchant, I prefer to use Aman Pay QR because in a short period of time I was able to put my full trust in this service provided by the bank, the direct reason is to provide all that I need as a Merchant from the ease of the sale and purchase process that occurs between me and the customer. After few seconds, the financial value of the purchase is added and a message containing the details of the transaction is sent. The Operation is successfully done.”
Akram Almabruk
Merchant
Wissam Mustafa
“It's almost no day passes in my life without using Aman Mobile, the reason is that this amazing application became for me a "Mobile Bank", which includes many and many modern banking and different services provided by Aman Bank. Due to the nature of my work, with this application I don’t need to go to the bank and just know all that is going on in my account of banking operations whether it is done locally or internationally, such as view the balance and know the details provided by the day and date, this service also enables me to control my international cards in terms of daily withdrawals, control its activation or block, transfer money from my accounts to the accounts of beneficiaries at Aman Bank, other Banks in Libya or international banks abroad.”
Wissam Mustafa
Doctor
Mohamad Tarhouni
“Wherever I have been, inside and outside the country. Aman Online Banking has provided me with safe and fast access to my bank account which I own, where I was able to easily view my transactions in the most accurate details through account statement, as well as the advantage of opening a new product of the various products provided by Aman Bank to its customers without the need to go personally to the branches and it is sufficient to complete the transaction remotely and then use the product formally and benefit from it.”
Mohamad Tarhouni
Employee in a Company
Chahd Abdessalam
“Despite the multitude of alternative banking services for Cash and "shopping" from shops, markets and companies, my experience with the Aman PAY QR shopping and purchasing application was, in my view, the best, fastest and most secure. Starting from the ease and smooth use while ensuring protection unlike the use of traditional banking services, such as cards and others, so that it may fall the risk of post-use such as power outages or coverage during the purchase process, as well as copying the card's PIN and serial number then use them later.”
Chahd Abdessalam
Employee in a Company
Yahya Ezzeddine
“Despite the number of bank accounts that I have in various banks in our country Libya and the use of all smart applications of those banks, but “Aman Mobile" application is the most important part of my interest, and thanks to this modern application, I can remotely manage all my accounts that I have both inside and outside Libya, and among these modern services which have been provided to me by this application to access to all my accounts, enabling me to easily remit any financial amounts that I would like to transfer from my account to the account I wanted, as well as direct control of Mastercard and Visa cards that I have beginning with obtaining password, renewing, activating the cards and vice versa. Request check book and a local cash withdrawal from the ATM withdrawal machines without the need for a local card. Finally, this application enabled me to convert a financial sum into foreign currency for the international account which I have outside my Libya.”
Yahya Ezzeddine
Business man
Ali Houweydi - Current Account - Abroad Student
“I would like to share with you my experience as an Aman Bank Customer. I have spent all my time studying abroad. I never felt that I was far from my beloved Libya a distance of one square kilometer, where I have been continuously and directly in contact through various services provided by it, by E-mails, by opening an account and follow it up and down and ending by charging and sending my Mastercard and Visa cards through the air and receive in my residence in Kiev - Ukraine.”
Ali Houweydi
Abroad Student
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