Aman Bank is always keen to provide its services and develop its work methods in a way that satisfies your desires and preserves your rights. The bank is committed to taking all necessary measures to ensure that customers obtain their rights within an integrated framework of transparency and disclosure and without harming their interests.
In confirmation of what the bank is doing within the framework of protecting customers’ rights, it has recently established, in accordance with the directives of the Central Bank of Libya, a specialized unit to follow up on customer complaints. The mechanism of its work will be announced on the bank’s official website on the communications network (the Internet), as well as in its branches and agencies.
In the same context, the bank has also established a customer service center, which will be announced in the same manner as above.
In exchange for the customer's rights, which the bank is always committed to performing and maintaining, the customer also has responsibilities and obligations that we list below, and we ask our valued customers to abide by them, which are:
1. To be honest in all the information he provides to his bank, and undertake to bear the responsibility incurred when providing any misleading information.
2. To carefully review all documents provided to him by the bank when obtaining any service or product, with the importance of becoming familiar with any fees or commissions or any obligations or responsibilities incurred by him, and the customer must keep a copy of these documents before any financial obligation arises. Or bank on it.
3. In the event that the customer does not understand any of the conditions or procedures related to the service or product that he wishes to obtain, he must submit his inquiries to the relevant bank employees (customer service center), so that he can make his decisions with a clear and complete vision.
4. To adhere to the procedures for submitting complaints, including the grievance procedures to the Banking Service Quality Assurance Follow-up Department in the Banking and Monetary Control Department at the Central Bank of Libya.
5. He must learn about the risks that may arise from his use of a service or product provided by the bank, through inquiries directed to specialists, and the effects resulting from those risks, and he must avoid them whenever possible.
6. To choose from among the products and services offered to him, the ones that are most appropriate to his real circumstances and capabilities and that meet his actual needs.
7. To inform the branch he deals with as soon as he learns that there are some banking transactions that have been carried out on his accounts without his knowledge and the reasons for them. Or those that were not authorized by him to complete them.
8. To be careful and diligent in maintaining the confidentiality of his information related to his dealings with the bank, and not to disclose it to any other party in order to preserve his money.
9. He seeks advice and advice from the bank’s specialized employees in the event that he faces any financial problems that hinder him in complying with the terms of his contract or using the services and products provided to him.
10. To update his personal and banking information with the bank whenever he is asked to do so or whenever there is a change in it.
11. In order to ensure the preservation of banking confidentiality, if the customer needs to correspond with the bank by regular mail or e-mail, he must use his own postal address in order to avoid revealing to others his personal and banking information if he uses an address that does not belong to him.
12. In the event that the customer needs to grant a mandate or power of attorney to others to dispose of his accounts or funds with the bank, he must be careful about the powers and information granted to them, and take the necessary action immediately upon wanting to cancel these powers of attorney and notify the bank.
13. He shall not sign any financial documents or contracts with blank or incomplete data, and he must review all the documents that the bank presents to him before signing them.
14. It is necessary for the customer to keep copies of the documents for dealing with the bank in a safe place and in a form that makes it easy for him to refer to them when needed.
