Find answers to common questions here

Most Common

Can I use Maarya service only during bank business hours?

The service is available 24 hours, 7 days a week, even on public holidays and Fridays.

Can I change my phone number without be present in one of branches using this service?

You will be able to submit a request to change the phone listed in the system, and then you will be contacted by the back office team, to make sure that you are the one who submitted the request and to complete the procedure as followed.


Mobile Banking

What are the full services provided by Aman Mobile application?

Aman Mobile application has more than 103 banking services

Aman Pay QR

What if I experience a problem using Aman Pay?

If you have any problems using Aman Pay, please contact us and we will be happy to help. You can call us on +218-91-0011848 or email

How much will this service cost me?

It is free to use Aman Pay QR application, there will be no additional charges to your account.

How do I use Aman Pay?

Once you download Aman Mobile application, you can make any purchase easily. Select the Aman Pay QR menu option then log in to the application, scan the merchant QR code.Enter the amount to be paid and confirm the process by entering the verification code by following the necessary steps with Aman Secure Application.
You will receive an SMS to complete the purchase.

How do I get Aman Pay application?

You need to be an Aman Online Banking customer with an active bank account in order to use Aman Pay. Simply click on the download button above and sign in with your username and password.

What is QR?

QR is short for Quick Response code. It is a coded graphic that works in a similar way to a barcode displayed on goods found in stores.

Biometric Cards

What happens if there’s a sweaty, dirty or greasy fingerprint? Is there a second presentment or option for Cardholder Verification Method [CVM]? Or is the transaction just declined?

Mastercard is setting up performance requirements and a testing framework which will work for different climates and environmental conditions. However, there are some technical limitations. If someone has a very greasy finger, the biometrics may not work and instead the card will fall back to a secondary CVM such as PIN or signature, set by the bank.

What are the benefits for merchants?

While stakeholders, economics and opportunities may differ, when it comes to preserving revenue, lowering decline rates of good cardholders and ensuring efficient operations are top priorities for merchants - with the majority indicating that innovative technology is crucial to enhancing security.

Our customers

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